Delivery Information

Delivery

Christmas delivery cut off dates!!

The cut off dates for guaranteed delivery for Christmas is Thursday 21st Dec at 11am for all standard delivery items. These will be sent via Royal Mail First Class Signed For service. For items that are over 2kg, these will need to be shipped via courier and the cut off date is Wednesday 20th Dec at 11am. After this date, we advise sending items via Royal Mail Special Delivery service to guarantee delivery so please select the express shipping option. If your order is over £75 and therefore qualifies for free shipping, please be aware that orders are only sent out by first class signed for service or courier if over 2kg. Therefore, if you require it for Christmas please pay for the express shipping option from Tuesday 20th Dec if ordering after 4pm.

For express delivery service, the cut off date for this is Thursday 21st Dec at 11am. This is for items weighing less than 2kg and orders will be sent via Royal Mail special delivery service. Please ensure you select the express payment option or else we cannot guarantee you will receive your order in time. Items weighing over 2kg (boots, rugs and large/heavy coats or multiple items) may be able to be sent via Royal Mail special delivery but is extremely expensive and not covered by the normal express payment option. If you are desperate for an item and have missed the cut off date/time for the courier, then please contact us to get an estimate on cost for shipping. Please note that despite paying for express service we cannot guarantee that your item will be delivered before Christmas as services can be affected by bad weather and the inevitable demand placed on courier and postal services.

We can only deliver within the mainland UK on this website. We do deliver anywhere around the world, but you need to contact us with your requirements so we can quote you for delivery. * Please see below for specific information on international deliveries.  For UK delivery we do not, as standard, guarantee delivery times but we aim to deliver most items within 2-3 working days provided they are in stock. We cannot leave parcels without a signature, so please leave an alternative address in the comments section so we can deliver if you are not at home.

For items weighing less than 2KG, these are normally sent by Royal Mail First Class Signed for service.(Standard delivery charge) This is a tracked service with signature required and normally will take 24 hrs. However this is not guaranteed and can take longer at certain times. (Mainland UK only. Orders to Northern Ireland, some regions of Scotland and the Outer Islands will take longer.) Please select Standard delivery service.

All items over 2KG are shipped by courier and are guaranteed to be delivered within 24 hours for mainland orders or 48 hours for Northern Ireland, some regions of Scotland and the Outer Islands.  We also use Royal Mail Special Delivery service for items below 2KG in weight which will guarantee your item will arrive by 1pm the following day (Mainland UK) . For either of these options, please select the Express delivery option. If in doubt, please do call to discuss the options available.

Despatch Times

We aim to despatch all goods from our warehouse within 1 working day of the receipt of the order. Occasionally at exceptionally busy times this may take a little longer. For orders that are over 2kg in weight and require shipping via courier, these will generally be dispatched the following day unless we can book the parcel in before the cut off time that is required.You will be notified by email if it is anticipated that delivery will take longer than our stated time. If you have any questions about the delivery of your order or require your order by a specific time then we advise that you contact us to check beforehand, please telephone 01208 831817.

Delivery Charges

  • FREE Standard Delivery on online orders over £75
  • Standard Delivery charges are £4.95 for orders under £75. This covers most of mainland UK and takes 3-5 days.*
  • Premium Delivery charges are £9.00 for Next Day Delivery to most of mainland UK.* (Please note this does not include Saturday delivery which incurs an additional charge and is subject to time orders are received. Generally, orders received after 1pm will be dispatched the following day. Orders to Northern Ireland, some regions of Scotland and the Outer Islands will take longer.)
  • *Delivery times are not guaranteed.

If you require your order by a specific date or if you have specific delivery requirements please phone to discuss them (01208 831817). We always endeavour to meet them!

International Deliveries

As the size and weight of our items can vary significantly, we cannot process international orders through our website as we prefer to only charge what it actually costs us to ship them and the cost is based on the size and weight of the parcel! To get an accurate cost for shipping, we ask that you e-mail the list of item/s you are looking at purchasing to us at horses@spoilthorse.co.uk with the country where you would like them to be shipped. We can then weigh them and send you a full breakdown of the cost of shipping and expected shipping time, the cost of any items with VAT reduced (if applicable) and you can then decide whether you wish to proceed with the order. If you do wish to proceed, we then forward an invoice via PayPal to your e-mail address which you can then pay by whatever means you prefer. Once payment is received, we will ship the items within one working day of receiving payment and forward the tracking details so you can follow the progress of your parcel.

The Spoilt Horse Company

Lisa & Alistair Todd have been involved in the equestrian industry for numerous years. Lisa has competed extensively over the years and owns and runs a riding school/livery yard and Alistair is a vet. It was whilst setting up our retail unit that we realised that what customers enjoyed was the guidance and advice that they could access if they so wished when they visited. The challenge when creating this online store was how to offer the same experience and we hope we have partly satisfied this by the addition of personal notes and information. All the products you see have been either used by ourselves or tested and we feel confident that the notes will help you make a more informed decision on which products are the ones best suited for your needs. For those, who require no guidance we hope you enjoy the experience equally. Happy shopping!

Contact Us

01208 831817
01208 831817
horses@spoilthorse.co.uk

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