We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. This privacy statement only relates to our website and does not extend to your use of the Internet outside of our website or to any websites that are linked to our website.
The Spoilt Horse Company is committed to complying with the GDPR regulations and have published this guide to inform you about how and why The Spoilt Horse Company collect this information from you, to whom such information is disclosed and what your rights are. If we make changes to this Policy we will notify you by updating this statement on our website.
You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy statement, do not give us your details. This privacy statement is part of our Terms and Conditions. We may need to update this privacy statement from time to time and when we do so we will place a notice on our website to let you know. You should regularly check this page to make sure you have read the most recent version.
In this privacy statement, we, us and our, refer to The Spoilt Horse Company, Barguse Riding Centre, Lockengate, St Austell, Cornwall, PL26 8RU.
Information we may collect from you
If you do give us your details and then decide you do not want us to use your details anymore, you can unsubscribe by clicking on the 'unsubscribe' link in any emails you receive from us.
If you want to buy things from us, you will need to register on our site. Registration involves you giving us the following personal information:
•Your title, name and address (including option to save different delivery addresses)
•Contact phone number and e-mail addresses
Registration enables you to save baskets as wish lists and speeds up the ordering process; however, you do not have to register with us until you choose to order.
We also collect card payment details and other information that we need to process the online card payment correctly.
How we will use your details
Our offers: Once you have registered with us, we would like to send you information on our kit and special offers by post and email.
We may also use your information to manage your purchases, such as sending a confirmatory email, and process your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf. Your card details will only be shared with any third parties as is necessary to process your transaction. For example, banks and credit card companies that we need to contact to authorise and clear your card payment.
You can check any information that we are holding about you, or ask any questions about this privacy statement by emailing us.
We may also use the information to improve our website and personalise your experience when you visit our website. We may also record and monitor calls to us, to maintain customer service standards and assist staff training.
Additionally, we may ask you to complete surveys that we use for research purposes but you do not have to respond to them.
From time to time, our site may contain links to and from like-minded websites. If you follow a link to any of these sites, please note that these sites have their own privacy policies and we do not accept any responsibility or liability for their content.
Unless we are required to share your personal data by law, we will not otherwise share, sell or distribute any of the information you provide us without your consent.
How we use email
If you register to receive email, from time to time, we will send you The Spoilt Horse Company e-mails. These e-mails will inform you of our launch of new products, of special sales, or events taking place.
If you currently receive our e-mails and do not wish to continue receiving them, you may unsubscribe at any time, by clicking on the 'unsubscribe' link at the bottom of the e-mail you've received.
Please note: In order to process your purchases we will send you a confirmation e-mail or we may contact you by e-mail or telephone if we have questions about your order.
About Cookies and the way we use them
In common with other websites, we do also use "cookies". A cookie is a small file that a Website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket.
In order that we can monitor and improve the site we may gather certain information about you when you use it including details of your domain name and IP address, operating system, browser version and the Website that you visited prior to this site.
Where we store your personal data
All information that you supply us with is stored on our secured servers. Any payment details will be encrypted using SSL technology to try to prevent unauthorised access. We will take all reasonable steps necessary to make sure that your data is treated securely in line with this privacy statement.
We take security seriously and we take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect.